General

Q: Where is Geefal Couture based?
A: Geefal Couture is proudly based in Texas, U.S.A., and we ship our designs from here to fashion lovers across the country and beyond.

Q: Do you have a physical store?
A: We are primarily an online fashion boutique based in Texas. From time to time we host pop-up events and trunk shows; follow us on social media or join our email list to be the first to know.

Q: Which currency are your prices in?
A: All prices on geefalcouture.com are listed in U.S. dollars (USD).

Orders & Payments

Q: How can I place an order?
A: Simply add your favorite Geefal Couture pieces to your cart, proceed to checkout, and follow the steps to enter your shipping and payment details. You will receive an order confirmation email once your purchase is complete.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment options shown at checkout. All payments are processed safely through trusted U.S.-based payment providers.

Q: Can I modify or cancel my order after placing it?
A: We start processing orders quickly, so changes are not always possible. If you need to update or cancel an order, contact our support team as soon as possible with your order number, and we will do our best to assist.

Shipping & Delivery

Q: Where do you ship from?
A: All orders are prepared and shipped from our base in Texas, U.S.A.

Q: Do you offer nationwide shipping within the U.S.?
A: Yes. We ship across the United States, with delivery times varying by location and shipping method selected at checkout.

Q: How long will my order take to arrive?
A: Standard orders are typically processed within 1–3 business days. U.S. delivery usually takes an additional 3–7 business days, depending on your shipping option and location. You will receive tracking details by email once your order has shipped.

Q: How can I track my shipment?
A: Once your order leaves our Texas facility, we will email you a tracking link so you can follow your package’s journey in real time.

Products & Sizing

Q: How do I find my size?
A: Each product page includes a size guide with measurements to help you choose the best fit. We recommend comparing the guide to your body measurements or a similar garment you love.

Q: Are your sizes true to U.S. sizing?
A: Our designs are created using U.S. sizing standards. If a style runs smaller or larger than usual, we will note this in the product description.

Q: Will the color of the item match the photos?
A: We do our best to ensure product photos accurately reflect the colors of each piece. Slight variations may occur due to lighting, fabric texture, and your screen settings.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return period from the date your order is delivered. Items must be unworn, unwashed, in their original condition, and with all tags attached.

Q: How do I start a return or exchange?
A: To request a return or exchange within 14 days of delivery, please contact our support team with your order number and the items you would like to return. We will share step-by-step instructions and applicable return shipping details.

Q: Are any items non-returnable?
A: For hygiene and safety reasons, certain items such as final-sale pieces or intimate apparel may not be eligible for return. Any exclusions will be clearly indicated on the product page.

Account & Support

Q: Do I need an account to shop?
A: You can check out as a guest, but creating a Geefal Couture account makes it easier to save your details, view your order history, and track new purchases.

Q: How do I create or update my account?
A: Click on the account icon or “My Account” link in our menu to create a new account or update your information. You can manage your addresses, passwords, and preferences from your account dashboard.

Q: How can I contact customer support?
A: Our friendly support team in Texas is here to help. Reach out via our contact form or support email, and we’ll respond as quickly as possible during business hours.